At Cozy Ember Co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us.

By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that helps us provide and improve our services. This includes:

a. Personal Information
When you make a purchase or create an account, we may collect:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment information (processed securely through our payment provider) 

b. Non-Personal Information
We may also collect non-identifying data such as:

• Browser type, device, and operating system

• Pages visited and time spent on the site

• Referring website or source (e.g., a search engine or social media link)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about your order or account

• Provide customer support

• Send updates, promotions, or newsletters (if you opt in)

• Improve our website, products, and services

• Comply with legal obligations

We will never sell or rent your personal information to third parties.

3. Payment and Security

All transactions are processed through trusted third-party payment processors (e.g., Stripe, PayPal, Printify, Etsy Payments).

Cozy Ember Co does not store or have access to your full payment information.

We take reasonable steps to protect your information, but no online transmission or storage method is 100% secure. By using our services, you acknowledge this risk.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember preferences and understand website traffic.

You can choose to disable cookies in your browser settings, but some site features may not function properly if you do.

5. Third-Party Services

We may use third-party tools (such as analytics, shipping carriers, or marketing services) that collect, process, or store your data in accordance with their own privacy policies. Examples include:

• Google Analytics

• Email marketing providers (e.g., Mailchimp)

• Payment gateways (e.g., Stripe, PayPal)

These services are only given access to the information necessary to perform their functions.

6. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes. You can request that we delete your information at any time (subject to certain exceptions).

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information

• Withdraw consent to marketing communications

• Request a copy of the data we hold about you

To exercise these rights, please contact us at support@cozyemberco.com.

8. Email Communications

If you subscribe to our newsletter or marketing emails, you can unsubscribe at any time by clicking “unsubscribe” at the bottom of any email.

We only send promotional content with your consent.

9. Children’s Privacy

Our website and products are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted here with a revised “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

Cozy Ember Co
Email: support@cozyemberco.com